Cookie Policy
Effective Date: February 11, 2026
We use cookies to help improve your experience of our website at https://partstrace.com. This Cookie Policy is part of PartsTrace's Privacy Policy. It covers the use of cookies between your device and our site.
This policy applies to users in all 15 countries where we operate: Australia, Belgium, Canada, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, and United States.
We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.
If you don't wish to accept cookies from us, you should instruct your browser to refuse cookies from partstrace.com. In such a case, we may be unable to provide you with some of your desired content and services.
What is a Cookie?
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie's purpose, and the lifespan of the cookie itself.
Cookies are used to enable certain features (e.g., logging in), track site usage (e.g., analytics), store your user settings (e.g., time zone, notification preferences), and to personalise your content (e.g., language preferences).
First-party cookies are set by the website you are visiting. They typically only track your activity on that particular site.
Third-party cookies are set by other sites and companies (i.e., third parties). They can be used to track you on other websites that use the same third-party service.
Types of Cookies We Use
Essential Cookies
Essential cookies are crucial to your experience of our website, enabling core features like user logins, account management, and session handling. Without these cookies, services you have asked for cannot be provided.
Examples:
- Authentication cookies to keep you logged in
- Session cookies to maintain your browsing session
- Security cookies to prevent fraud and protect your account
- Cookie consent preferences
Functionality Cookies
Functionality cookies are used to collect information about your device and any settings you may configure on our website (like language and time zone settings). With this information, we can provide you with customised, enhanced, or optimised content and services.
Examples:
- Remembering your country/region preference
- Storing your dashboard layout preferences
- Remembering notification settings
Analytics Cookies
Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
Examples:
- Pages visited and time spent on each page
- How you arrived at our site (referral source)
- Which features are most used
- Error tracking and performance monitoring
Marketing Cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.
Note: We currently do not use marketing cookies. If this changes, we will update this policy and request your consent where required.
Cookies We Use
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
| sb-access-token | Authentication with Supabase | Essential | 1 hour |
| sb-refresh-token | Refresh authentication token | Essential | 7 days |
| cookie-consent | Stores your cookie preferences | Essential | 1 year |
| country-preference | Remembers your selected country | Functionality | 1 year |
| _ga, _gid | Google Analytics tracking | Analytics | 2 years / 24 hours |
Third-Party Cookies
We may use third-party services that set their own cookies. These include:
Supabase (Authentication)
We use Supabase for user authentication. Supabase sets cookies to maintain your login session securely. For more information, see Supabase's Privacy Policy.
Google Analytics (Analytics)
We may use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymous information. For more information, see Google's Privacy Policy.
How to Control Cookies
You have the right to decide whether to accept or reject cookies on our website. You can exercise your cookie preferences in the following ways:
Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner that allows you to accept or customise which categories of cookies you accept. Essential cookies cannot be rejected as they are strictly necessary to provide you with our services.
Browser Settings
You can also set or amend your cookie preferences by managing your web browser settings. Most browsers allow you to:
- See what cookies you have and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies from being set
- Delete all cookies when you close your browser
If you choose to refuse or disable cookies, you may still use our website, though some functionality may not be available to you.
Browser-Specific Instructions
- Chrome: Manage cookies in Chrome
- Firefox: Manage cookies in Firefox
- Safari: Manage cookies in Safari
- Edge: Manage cookies in Edge
Your Rights Under GDPR and Other Laws
If you are located in the European Union, United Kingdom, or other jurisdictions with similar privacy laws, you have specific rights regarding cookies:
European Union & UK (GDPR/UK GDPR)
- We must obtain your consent before setting non-essential cookies
- You can withdraw your consent at any time
- You have the right to access information about what data cookies collect
- You can request deletion of data collected through cookies
California (CCPA/CPRA)
- You have the right to know what personal information is collected
- You can opt out of the "sale" or "sharing" of personal information
- We do not sell your personal information collected through cookies
Other Jurisdictions
We comply with applicable cookie and privacy laws in all countries where we operate, including Canada (PIPEDA), Australia (Privacy Act), and other European countries with local implementations of the ePrivacy Directive.
Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. We honour Do Not Track signals and will not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes to the cookies and related technologies we use, or for other operational, legal, or regulatory reasons.
Each time you use our website, the current version of the Cookie Policy will apply. When you use our website, you should check the date of this policy (which appears at the top of this document) and review any changes since the last version.
Material changes will be communicated via a notice on our website or, where appropriate, by email.
Contact Us
For any questions or concerns regarding our Cookie Policy, please contact us.
This Cookie Policy should be read in conjunction with our Privacy Policy and Terms of Service.